1. Introduction

Content Elevation Lab (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains what information we collect, how it is used, and your rights regarding your personal information.

2. What Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

Full name

Email address

Phone number

Business name

Information submitted through contact forms

Appointment booking details

SMS opt-in consent information

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Pages visited

Date and time of visit

Website interaction data

This information is collected through cookies and tracking technologies.

3. How We Use Your Information

We use collected information to:

Respond to inquiries

Schedule and confirm discovery calls

Deliver services

Provide service-related updates

Send SMS notifications (where consent is given)

Improve our website and marketing performance

Maintain internal records

Comply with legal obligations

We do not sell your personal information.

4. SMS Communications & Opt-In Details

If you provide your phone number and explicitly consent, we may send non-marketing SMS communications related to:

Appointment reminders

Service updates

Follow-ups regarding inquiries

Project coordination

Consent

SMS messages are only sent after explicit opt-in through:

Website form checkbox

Written consent

Verbal consent where documented

Opt-Out

You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

You may also contact us directly at:
📧 [email protected]
📞 +1 343-326-1344

5. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties, except aggregators and providers necessary to deliver SMS services.

6. Cookie & Tracking Practices

Our website uses cookies and similar tracking technologies to:

Improve user experience

Analyze website traffic

Measure marketing performance

Support retargeting campaigns

You may disable cookies in your browser settings. However, some website features may not function properly without cookies.

7. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect personal information from:

Unauthorized access

Disclosure

Misuse

Alteration

Loss

Access to personal information is limited to authorized personnel and trusted service providers who require it for legitimate business purposes.

While we take appropriate precautions, no online transmission is completely secure, and absolute security cannot be guaranteed.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purpose for which it was collected

Comply with legal obligations

Resolve disputes

Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

9. User Rights

Under Canadian privacy law, you have the right to:

Request access to your personal information

Request correction of inaccurate information

Withdraw consent for communications

Request deletion of your data (where applicable)

To exercise your rights, contact:

📧 [email protected]
📞 +1 343-326-1344

10. Third-Party Services

We may use trusted third-party service providers (CRM platforms, email systems, scheduling tools) to support business operations.

These providers are required to maintain reasonable security standards and use information only for authorized purposes.

11. Age Restriction

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

12. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date.

Continued use of our website or services constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy, please contact:

Content Elevation Lab
Ottawa, Ontario, Canada
📧 [email protected]
📞 +1 343-326-1344
🌐 https://contentelevationlab.ca